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Bangalore / BE/BTECH / Freshers

Glean Direct hiring freshers Technical Support Engineer  Full Time

Glean Direct hiring freshers Technical Support Engineer  . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers

About Company :

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Job Description :

Glean is looking for a talented Customer Solutions Engineer to join our rapidly expanding, venture-backed startup.  We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly – customer-obsessed.
As a trusted technical resource to the customer, you will drive technical expansion and both proactive & reactive support with our growing customer base.  By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

You will:

  • Own the implementation, customization, proactive and reactive support for Glean customers
  • Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries
  • Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users’ search experience
  • Educate customers on the use of Glean product features as needed
  • Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed
  • Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
  • Work closely with teams across Glean to drive product, process and service improvements

About you:

  • Communication: professional presentation and interaction skills with both customers and internal teams
  • Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems
  • Self-motivated: proactive approach to delivering service to customers
  • Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
  • Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers

Key knowledge and skills

  • Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause
  • Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
  • Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
  • Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
  • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
  • Must have experience on troubleshooting REST API issues
  • Working experience on SSO, SAML and OAuth & network troubleshooting
  • Should be able to document the issues and contribute to support knowledge base
  • Knowledge on SQL/database, Basics Kunbernetes, Intermediate/Advanced Linux
  • Good to have experience on using Github, Jira & confluence
  • Basic knowledge on LLM and how GPT works is a plus

Job Overview

  • Date Posted:
  • Expiration date: December 5, 2025
  • Location: Bangalore
  • Job Title: Glean Direct hiring freshers Technical Support Engineer 
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