Trainee Engineer-Technical Support Full Time

About Company :

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

Process Executive – Data

With CometChat’s ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Associate System Engineer in IBM 

Job Description :

Workers in tech support oversee, maintain, and fix IT systems. Their duties encompass identifying and fixing malfunctions, addressing network problems, and setting up gear and software.

For the technical support role, we are seeking applicants who are highly proficient in interpersonal interactions and possess strong technical skills. Among their many responsibilities are troubleshooting technical problems, promptly responding to consumer comments, and assisting with the launch of new applications.

Primary responsibility would be:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding the Product & Technology
• Learn the codebase – how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if root cause is on customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email – including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Work on minor bug fixes

Prioritized Experiences and Capabilities

• Understanding of OOP concepts
• Good analytical skills and problem-solving skills
• Ability to write code for the given problem
• Understanding of Software Development Life Cycle (SDLC)
• Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work in a team environment.
• Excellent written and verbal communication to a level where communication with customer is clear via any support offered
• Organized and thorough, able to follow through on long-standing tickets and keep track of next steps on multiple outstanding issues.
• Ability to write out technical concepts in a simple way for customers with low technological understanding