Multiple MNC hiring freshers for multiple role 2021 to 2026 batch Apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

Wipro Quality Assurance Analyst L1

Conduct process quality audits as per plan 

• Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
• For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
• Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

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Amazon Digital Content Associate

The primary responsibility of this role is to perform operational activities related to the content in the audiobook. Associate is expected to listen, identify, and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure. Associates are required to use headset to listen to the audio for significant period of time during their work.

Key job responsibilities

-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the audio content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.
– The individual is required to make judgment based decisions based on the observations and procedures.

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Citi Engineering Analyst 2

The Engineering Analyst 2 is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.

Qualifications:

• 0-2 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Apply link – click here