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About Company :
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we’ve disbursed loans worth millions of dollars in loans to thousands of businesses.
Job Description :
We are seeking a perceptive, meticulous analyst to collaborate with our management team and internal departments as they gather, examine, and apply data to improve operations and create more robust, successful business plans. Finding data sources, mining, reviewing, validating, protecting, and storing data, as well as identifying trends, patterns, and anomalies, will all be accomplished by the analyst using technical know-how and creativity. The results will then be used to develop strategies to lower costs, enhance procedures and practices, and improve efficiency, quality, security, and consistency. Additionally, you will summarize complex information and produce reports and presentations.
To find trends, generate business insights, and assist organizations in streamlining operations, cutting expenses, and formulating business plans, analysts employ computer systems and numerical data. These experts may focus on a particular area of business, and their titles may change to reflect this.
Roles and Responsibilities:
- Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
- Handle transaction queries in case of discrepancies where disputes arise from the customer.
- Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
- Speak to merchants or customers to understand and address queries/concerns.
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
🎯Business Development Associates in Wyreflow Technologies🎯
Mandatory Qualifications:
- Proficiency in Microsoft Office Suite or related programs.
- Familiarity with risk management software or data analysis tools (e.g., SQL, R, or Python) is a plus.
- Knowledge about a customer support application or CRM is an advantage.
- Analytical Skills: Ability to gather, interpret, and analyze data accurately.
- Interpersonal skills: Friendly and pleasant demeanor over the phone and email.
- Attention to Detail: Keen attention to detail for documenting, reporting, and assessing risks.
- Communication Skills: Excellent written and verbal communication skills.
- Problem-Solving Ability: Aptitude for proactively identifying and addressing risk-related issues.
