Associate – Digital Process – Sparks – Chennai

About Company :

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth’s most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

Job Description :

The associate will need to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. The associate will need to deliver results that meet or exceed expectations and should be able to perform root cause analysis on errors and recommend process improvements to drive process efficiency. The associate should also be a team player and be willing to share his/her knowledge. The associate should be able generate ad-hoc operational reports, carry out tactical communication to stakeholders and ensure timely resolution of tickets. This role will report to the Operations Manager.

Key Responsibilities:

• Gain a thorough understanding of the business and operational area
• Identify, analyze, and resolve repetitive issues
• Ensure all process documents are managed and updated
• Provide reports and data as requested and support the Team Lead on escalations
• Provide inputs to training and help in shaping training content
• Knowledge & Skills/ Business Acumen/ Education & Experience
• Comfortable in a fast-paced, multi-tasked, high-energy environment
• Creative and analytical problem solver with a passion for operational excellence
• Flexible work schedule
• Fair understanding of project management skills

Basic qualifications

• A bachelor’s degree or higher is required
• Working knowledge of computers (Basic MS Office related skills)
• Basic Analytical and Logical Reasoning Skills.
• Proficient in English.
• Excellent verbal and written communication skills in English with the ability to face external and internal customers in a professional manner