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About Company :
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Job Description :
For the technical support role, we are seeking candidates with strong interpersonal skills in addition to technical expertise. Among their responsibilities are troubleshooting technical issues, promptly responding to customer feedback, and assisting with the launch of new applications.
IT systems are managed, maintained, and repaired by tech support staff. They are in charge of installing and configuring hardware and software, fixing network problems, and identifying and fixing faults. Additionally, technical support officers must have excellent written and verbal communication skills because they must create written documentation and speak with customers directly.
Job Responsibilities
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide prompt and efficient technical support to clients.
- Troubleshoot and resolve client issues related to the system or application.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and maintain accurate records of client interactions and issue resolutions.
- Stay updated with the latest product knowledge and industry trends. –
- Assist in the testing and implementation of system or application updates and enhancements.
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Minimum Qualifications
- Proficiency in Service Desk Management, Service Desk Voice Support. –
- Good To Have Skills: Experience with ITIL framework.
- Strong understanding of IT service management principles and best practices. –
- Excellent problem-solving and analytical skills.
- Ability to effectively communicate technical information to non-technical clients.
- Experience in providing technical support in a customer-facing role.
- Additional Information: – The candidate should have a minimum of 0-2 years of experience in
- Service Desk Management. – This position is based at our Pune office.
- A Bachelor Degree is required.
