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BCA/MCA / BCS/BSC / BE/BTECH / Work From Home
Direct Assessment Multiple Positions Full Time
Direct Assessment test Concentrix Hiring For Multiple Positions Freshers job .Concentrix is a global technology and services company. Concentrix was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. Concentrix is headquartered in Newark, California. Concentrix made its debut on the Fortune 500 list in 2024
Customer Support :
The Customer Support expert’s position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
Tech Support :
They are proficient in resolving technical issues and excelling in troubleshooting. Whether providing hardware or software support, managing networks, or enhancing cybersecurity, these professionals exhibit a mastery of the online space. Their expertise is instrumental in ensuring smooth operations and enhancing the digital experiences of clients and end-users.
Eligibility Requirements :
- Undergraduates & graduates can apply.
- Freshers can apply. Experience preferred.
- Excellent English communication skills
Skills set Required for Customer Support :
- Qualification: Undergraduates & graduates can apply.
- Freshers can apply. Experience preferred.
- Skills: Excellent English Communication skills are required.
- Language proficiency: Excellent English both written and verbal.Â
- Provide customer support to clients through Voice and Non-voice.Â
- Responsibility to follow up with customers.
- Achieve the target assigned within agreed timelines, adhere to quality guidelines.
- Gain knowledge of the client’s products / services; Accurately log all interactions via established business process and tools.
- Provide prompt, reliable, and accurate information to customers.
- Demonstrate ability to identify solutions based on established processes and procedures.
Candidate Profile/Skillset Required for Tech Support :
- Graduate in any discipline (may vary basis the job requirement).
- Strong computer navigation skills and PC Knowledge.
- Ability to effectively communicate, both written and verbally.
- Dependable with strong attention to detail.
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Ability to work as a team member, as well as independently.
- Ability to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required.
- Demonstrate strong probing and problem-solving skills.
Job Responsibilities
- Answer questions from clients and offer technical assistance over the phone, email, chat, or in person.
- Recognize and assess technical problems that clients have reported, then lead them through the necessary troubleshooting procedures to fix the issue.
- When necessary, escalate complex issues to the relevant team or senior support personnel.
- Use a ticketing system to track and record client issues, making sure that complete and accurate records are kept for the duration of the support procedure.
- Work together with cross-functional teams to address and resolve persistent technical difficulties, such as those in product development and quality assurance.
- Keep up with the most recent advancements in the industry and product expertise to give clients accurate, timely advice.
- Give clients product training so they can utilize the features and product efficiently.
