Technical Trainee Full Time NEW

About company :

For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world. We believe every person — regardless of who they are or where they are from — deserves a chance to live a healthy life, free from illness and full of possibility. At the intersection of progress and purpose is where we are redefining what it means to be a global medtech leader. It is where we are relentlessly pursuing healthcare transformation, fueled by our compassion for patients and providers and the challenges they face.

Job Description :

New graduates who have joined a company to obtain real-world experience are known as trainee engineers. Under the direction of a manager or supervisor, trainee engineers perform a variety of duties, such as helping staff with new projects, making recommendations on current practices, conducting research, writing reports, and managing data.

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For the position of new trainee engineer, we are looking for a well-organized graduate to join our team. Meeting attendance, desktop and field research, all practical and administrative tasks assigned by the supervisor, site visits when necessary, project assistance, improvement suggestions, and report writing are among the duties of the trainee engineer. You should be willing to venture outside of your comfort zone and have the ability to collaborate with others.

Roles and Responsibilities:

• Effectively manage and process complaints, which includes performing daily tasks associated with processing complaint files across multiple product lines, which may include:
• Opening complaint records.
• Collecting necessary complaint information.
• Performing follow-up with the customer (written and verbal).
• Determining reportability of complaints.
• Evaluating complaints for need to investigate and coordinating sample retrieval.
• Responding to customer complaints (written and verbal).
• Timely closure of complaints, as per procedure.
• Effectively manage and process MDRs (Medical Device Reports) and more complex complaints under supervision
• Effectively manage workflow, identifying and escalating issues.
• Triaging internal and external communication for complaints.
• May participate in continuous improvement efforts and projects, as assigned

Skills: –

• Fluent in English: solid written and verbal communication skills.
• Ability to prioritize and multitask.
• Proficient with computers.
• Ability to work with cross-functional teams to interact effectively with peers, management, and customers.
• Readily accepting of assignments to new/different products.
• Strong critical thinking and problem-solving skills.
• Ability to work independently.
• Detail oriented

Education and/or Experience

• Minimum of an Associate’s Degree required in nursing, pharmacy, medical technology, engineering or scientific background MLT (Medical Laboratory Technician), LPN- Licensed Practical Nurse, RN-Registered Nurse or equivalent experience (defined as a minimum of 1 year of medical products industry experience).  Bachelor’s degree and/or clinical certification (MT, RN) preferred
• 0-1 year work experience in a cGMP(Current Good Manufacturing Practice) related industry or in a clinical setting
• Project Management experience and/or certification preferred.