This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

• GED or high school diploma.
• experience working in a managerial capacity.
• strong organizational and analytical abilities.
• Excellent communication and listening abilities.
• the capacity to function under duress.
• high level of computing competence.
• It helps to have prior experience with database, inventory management, or related software.
• Needs to be meticulous and solution-focused.