IT Support Associate
IT Support Associate
Amazon (BENGALURU, KARNATAKA, India )
Amazon off campus drive for IT Support Associate .IT support professionals, also referred to as technical support engineers, offer information technology help to businesses in order to maximize operational efficiency. They are responsible for fixing technological problems, keeping up with software and hardware installations, and enhancing IT systems. They could also be needed to give clients IT support.
We are seeking a very competent IT support specialist to help our personnel with technical issues. Your responsibilities in this position will include protecting data, improving system performance, and making the best use of our hardware and software solutions. You’ll also need to offer advice on updating IT hardware.
Skills set Required for this Job :
- Bachelor’s degree/Diploma
- 0 months to 18 months of work experience.
- Good communication skills
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
Job Responsibilities
- Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
- Â This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- This role will be working from Bangalore (BLR18) Corporate office.
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
BENGALURU, KARNATAKA, India
Experience
0 months to 18 months
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
