Cloud Support Associate
Cloud Support Associate
Amazon (BENGALURU, KARNATAKA, India )
Cloud Support Associate jobs in Amazon .Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs Interact with leading technologists around the world and resolve customer issues Drive customer communication during critical events
Helping clients or internal teams that use cloud services with technical support and assistance is the responsibility of a Cloud Support Associate. This position is primarily responsible for maintaining, enhancing, and debugging cloud-based systems while guaranteeing security, uptime, and performance. To fix problems with cloud infrastructure, Cloud Support Associates collaborate closely with engineering, development, and other teams.
Skills set Required for this Job :
- 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Troubleshooting / Support experience
- Excellent oral and written communication skills
Skills set Required for this Job :
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & multi-tasking skills
- Exposure to Cloud computing
- Self-starter who is excited about technology
Job Responsibilities
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
- Interact with leading technologists around the world and resolve customer issues.
- Partner with Amazon teams in India to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
BENGALURU, KARNATAKA, India
Experience
0-1 years
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
