Process Executive - Data
Process Executive - Data
Cognizant (CHENNAI )
Cognizant recruitment drive 2024 for Process Executive – Data . All of an organization’s business processes are overseen by process executives. They look after the goals and expansion plans of the business. Process executives make sure that all inquiries are answered and that ties with clients are upheld. They also guarantee prompt delivery of high-quality goods.
We are looking for a Process Executive – Tech Support with 0 to 1 year of experience to join our team. The ideal candidate will have strong English speaking skills and domain experience in Hi-Tech and ISV. This role involves providing technical support and ensuring customer satisfaction through effective communication and problem-solving.
Skills set Required for this Job :
- Possess proficiency in MS Office including Word Excel and PowerPoint.
- Have a basic understanding of Property & Casualty Insurance principles.
- Demonstrate strong attention to detail and accuracy in all tasks.
- Exhibit excellent communication and interpersonal skills.
- Show ability to work collaboratively in a team environment.
- Display strong organizational and time management skills.
- Be willing to learn and adapt to new processes and technologies.
- Nice to have experience in Auto – Claims within the P&C Insurance domain.
- Show commitment to delivering high-quality service and achieving team goals.
- Demonstrate problem-solving skills and the ability to handle multiple tasks efficiently.
- Be proactive in identifying areas for process improvement and suggesting solutions.
- Maintain a positive attitude and a willingness to take on new challenges.
- Show
Job Responsibilities
- Provide technical support to customers by addressing their queries and resolving issues promptly
- Assist in troubleshooting technical problems related to Hi-Tech and ISV domains
- Ensure customer satisfaction by delivering high-quality support services
- Document and track customer interactions and issues in the system
- Collaborate with team members to share knowledge and improve support processes
- Maintain up-to-date knowledge of company products and services
- Communicate effectively with customers to understand their technical issues
- Escalate complex issues to higher-level support teams when necessary
- Follow established procedures and guidelines for technical support
- Participate in training sessions to enhance technical skills and knowledge
- Contribute to the development of support documentation and resources
- Monitor and report on support metrics to identify areas for improvement
- Provide feedback to product development teams based on customer interactions
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
CHENNAI
Experience
0 to 1 year
Salary
₹4.6 Lakhs
Job Type/Timing
Job Type: In Office Job Timing: Full Time
