Associate, Planning & Scheduling
Associate, Planning & Scheduling
Concentrix ( Gurugram, India )
Latest job opening in Oracle for Customer Service Admin Support. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Associates typically focus on complex duties, such as managerial tasks, that prepare them for senior positions. This applies to business, retail, law and academic positions, in which associate jobs give employees the skills and experience they need to advance in their fields.
Skills set Required for this Job :
- Team player with willingness to learn and drive to achieve
- Advanced proficiency in MS Excel
- Skill to automate reports – preferred
- Ability to handle pressure situations
- Ability to spot, correct and highlight errors
- Ability to simplify complex operations into repeatable processes
- Ready to work in a dynamic 24*7 shift environment
- Proficient in IEX for generation schedules
Job Responsibilities
- Responsible for preparing daily, weekly and monthly client/internal reports.Â
- Preparation of weekly performance / KPI reports and maintaining performance dashboards
- Preparing ad-hoc reports & analysis for management reporting and needs
- Assisting in automating reports by designing macros
- Preparing Monthly performance data for incentives for Operations
- Data extract and data upload from the client system to the CNX side
- Capacity planning and Scheduling for the process
- Maintaining and updating trackers for ongoing programs & projects
- Optimize use of tools/technology & to improve efficiency and effectiveness of the organization
- Supporting key strategic projects involving Data mining & Analytics
- Highlight data abnormalities that one may spot in the dataset before handÂ
- Resolve escalated issues and requests from the account management
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
Gurugram, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
