Support - Analyst
Support - Analyst
Deloitte (BENGALURU / Kolkata / Gurugram / Mumbai )
Deloitte off campus hiring in 2024 for Analyst role . Technical support analysts, sometimes referred to as desktop support analysts or IT support analysts, handle service tickets, respond to them, and help with any technical problems that arise, such as software installations, hardware issues, and network outages. They are in charge of offering primary technical support to clients and end users of the company.
In order to offer all of our clients first-rate IT help, we are seeking to hire a well-organized technical support analyst. Answering support tickets and helping with any technical problems the client may be having will be your main responsibilities. To resolve minor software difficulties, you might need to login remotely via remote logon, or you might need to travel to the client’s location to address hardware and peripheral issues.
Skills set Required for this Job :
- B. Tech, BE & Engineering Graduates
- It is advantageous to have more training, credentials, or other accomplishments.
- There may be a need for specialization or experience.
- Computer proficiency, particularly with Microsoft Office and analytics software, as well as command of a few programming languages, may be needed.
- the capacity to see patterns and trends in huge data sets and to create business plans using numerical data.
- strong problem-solving, critical-thinking, organizing, and math abilities.
- Excellent research, presentation, and written and spoken communication.
- the capacity to condense and communicate complicated knowledge to others.
Job Responsibilities
- Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
- Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing
- Install and configure firm-standard images on laptops &
- Interface with outside customers and vendors as required
- Follow direction of immediate supervisors or managers to implement new
- Provide after-hours emergency support on a rotational basis as outlined per ITS service level
- Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and
- Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer
- Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance Performs password resets and workstation management in Active Directory.
- Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).
- Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
BENGALURU / Kolkata / Gurugram / Mumbai
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
