Associate Cloud Support Engineer
Associate Cloud Support Engineer
DigitalOcean ( Hyderabad, Telangana, India )
DigitalOcean hiring for entry level position as Associate Cloud Support Engineer . As a Cloud Support Engineer focused on providing exceptional support for our core offerings, and through engagement and collaboration with our Product and Engineering teams, you’ll have the opportunity to connect with and directly impact each customer’s experience and journey on our platform.
We are looking for a Cloud Support Engineer to join our Cloud Support Core team support our second shift 4pm-12am EST (1:30AM-9:30AM IST | 1:00AM – 9:00AM PKT). Reporting to the Manager of Cloud Support, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocate for their needs. This engineer will be directly supporting our Droplets, as well as related networking and storage functionalities on our infrastructure.
Skills set Required for this Job :
- General education degree, high school diploma, or equivalent.
- Capacity to remain composed in the face of anxious or agitated clients.
- at ease with computers.
- expertise in customer service roles.
- Excellent written and verbal communication skills
- Proactive in internal team collaboration and customer support advocacy tasks
- Proficiency with Linux as well as tools like Cpanel, WordPress, node.js and hands-on experience with troubleshooting web hosting errors
- Basic idea of Cloud Infrastructure and knowledge of Cloud APIs, scripting, Docker and containerization
- Sound knowledge on TCP/IP
- Working knowledge and understanding of Linux fundamentals, and networking protocols such as HTTP, DNS, & TLS
- Working knowledge and understanding of OSI model, public & private IPs
- Experience with troubleshooting Networks & Storage (cURL, traceroute, dig, DNS, CORs or related)
- Linux certifications are a huge plus
Job Responsibilities
- Responding to a high volume of technical tickets generated by our customers in a timely manner
- Working knowledge of Cloud Service, Networking and Storage concepts
- Providing exceptional support for Compute, Network, and Storage Products like Droplet, Load Balancer, DNS, Block and Object Storage
- Working both collaboratively and independently with our support, product, and engineering teams
- Identifying, communicating, and documenting process and policy improvements
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Hyderabad, Telangana, India
Experience
Fresher / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
