Analyst
Analyst
DXC Technology (CHENNAI,TN, India)
Biggest Off Campus Hiring In DXC Technology For Freshers As a Analyst Role where your role is Support Enineer and you will get very high salary
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.
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Basic Qualifications
- Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer related problems.
- Experience working with company escalation policy.
Requirements and Skills
- Interpersonal skills to interact with customers and team members.
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Work Environment
- Work from Office is mandatory
- This job role requires to work in rotational / night shifts.
Job Responsibilities
- Asking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
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What are the important dates & deadlines?
Application Deadline
Very Soon
Additional Information
Job Location(s)
CHENNAI, TN, India
Experience
Freshers Or Upto 1 year
Salary
6,20,000 to 9,20,000 LPA
Job Type/Timing
Job Type: In Office Job Timing: Full Time
