Software Support
Software Support
HPE ( BENGALURU, REMOTE )
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed center that is ready for the most demanding and complex issues. We are seeking an experienced technical support engineer to join our Software support team.
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Skills set Required for this Job :
- General education degree, high school diploma, or equivalent.
- Capacity to remain composed in the face of anxious or agitated clients.
- at ease with computers.
- expertise in customer service roles.
Job Responsibilities
- Â Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
- Developing strategies and procedures to improve performance of customer environments
- Performing root cause analysis and provide post incident reports
- Applying subject matter knowledge to solve complex technical problems
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
- Participate in shift rotation for work load sharing along with other team members as part of teams charter
What you need to bring:
- Â Ability to always remain professional and courteous with customers
- Exceptional troubleshooting skills in a technical environment and proven remote support experience in a mission critical environment
- Proficient verbal and written communication skills in languages to be supported
Knowledge and experience of HPE NonStop platform:
- Operating System (HPE NonStop Mission Critical Operating Environment)
- Databases (SQL)
- Compliers (C, C++, Cobol, pTAL, Java)
- Concepts of Local Area Networking (TCP/IP, Switches, Routers)
- Business Continuity/Fault Tolerant computing
- Unix/Linux
- Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products
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What are the important dates & deadlines?
Application Deadline
ASAP
Additional Information
Job Location(s)
BENGALURU AND REMOTE
Experience
Freshers Upto 2 Years
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
