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Technical Support Executive

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Technical Support Executive

Teleperformance India · Gurgaon

Job Description

Latest job opening in Teleperformance for Technical Support Executive jobs.For the technical support role, we are seeking applicants who are highly proficient in interpersonal interactions and possess strong technical skills.

To handle consumer complaints and inquiries, we are employing a Customer Service Admin Support . Additionally, you’ll be expected to handle orders, adjustments, and complaints that are escalated via various channels of communication. You must have prior computer experience and be able to maintain composure in the face of irate clients in order to succeed in this position.

Skills set Required for this Job :
  • Recognizing software and hardware options.
  • resolving technical problems.
  • identifying and fixing issues.
  • fixing problems with the network.
  • hardware and software installation and configuration.
  • In order to promptly identify the source of their issue, speak with customers.
  • delivering precise and timely feedback to customers.
  • guiding clients through a sequence of steps to fix an issue.
  • contacting clients again to make sure the issue has been fixed.
  • fixing or changing the required parts.
  • assisting in the introduction of new applications.
  • supplying procedural documentation as assistance.
  • handling several cases concurrently.
  • Examining and assessing novel technologies.
  • inspecting equipment for electrical safety.
Job Responsibilities
  • Transmit Teleperformance and our client values in every interaction
  • Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
  • Work with confidential customer information and treat it sensitively
  • Use software to source and input customer data accurately as related to the inquiry
  • Completes all training and development activities in timely manner.
  • Understanding of escalation handling procedure
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What are the important dates & deadlines?

Application Deadline


Additional Information

Job Location(s)

Gurgoan, India




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Job Type/Timing

Job Type: In Office Job Timing: Full Time

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