Analyst In DXC Technology Full Time

About Company :

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Job Description :

To find trends, generate business insights, and assist organizations in streamlining operations, cutting expenses, and formulating business plans, analysts employ computer systems and numerical data. These experts may focus on a particular area of business, and their titles may change to reflect this.

We are seeking a perceptive, meticulous analyst to collaborate with our management team and internal divisions as they gather, examine, and apply data to improve operations and create more robust, successful business plans. Finding data sources, mining, reviewing, validating, protecting, and storing data, as well as identifying trends, patterns, and anomalies, will all be accomplished by the analyst using technical know-how and creativity. The results will then be used to develop strategies to lower costs, enhance procedures and practices, and improve efficiency, quality, security, and consistency.

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Job Responsibilities : 

• Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

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Basic Qualifications

• Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.

Requirements and Skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.