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Application Tech Support Practitioner
About Company :
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Job Description :
For the technical support role, we are seeking candidates with strong interpersonal skills in addition to technical expertise. Among their responsibilities are troubleshooting technical issues, promptly responding to customer feedback, and assisting with the launch of new applications.
IT systems are managed, maintained, and repaired by tech support staff. They are in charge of installing and configuring hardware and software, fixing network problems, and identifying and fixing faults. Additionally, technical support officers must have excellent written and verbal communication skills because they must create written documentation and speak with customers directly.
Job Responsibilities
- Act as the interface between the client and the system or application
- Use exceptional communication skills to accurately define client issues
- Interpret and design resolutions based on deep product knowledge
- Provide technical support and troubleshooting assistance to clients
- Collaborate with cross-functional teams to resolve complex issues
- Ensure timely resolution of client issues to maintain customer satisfaction
- Document and maintain records of client interactions and issue resolutions
- Stay updated with the latest product knowledge and industry trends
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Skills set Required for this Job :
- Proficiency in Service Desk Management, Service Desk Voice Support
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Knowledge of ITIL framework and best practices
- Additional Information: – The candidate should have a minimum of 0-2 years of experience in Service Desk Management
- This position is based at our Bengaluru office
- A degree in a relevant field is required
