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BCA/MCA / BCS/BSC / BE/BTECH / Freshers

Application Tech Support Practitioner at Accenture Full Time

About Company :

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Job Description :

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.

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IT systems are managed, maintained, and repaired by tech support staff. They are in charge of installing and configuring hardware and software, fixing network problems, and identifying and fixing faults. Additionally, technical support officers must have excellent written and verbal communication skills because they must create written documentation and speak with customers directly.

Job Responsibilities

  •  Expected to build knowledge and support the team.
  • Participate in Problem Solving discussions.
  • Provide prompt and efficient technical support to clients.
  • Troubleshoot and resolve client issues related to the system or application.
  • Communicate effectively with clients to understand their needs and provide appropriate solutions.
  • Collaborate with cross-functional teams to ensure timely resolution of client issues.
  • Document and maintain accurate records of client interactions and issue resolutions.
  • Stay updated with the latest product knowledge and industry trends. –
  • Assist in the testing and implementation of system or application updates and enhancements.

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Minimum Qualifications

  • Must To Have Skills: Proficiency in Configuration Database & CI Management.
  • Strong analytical skills to troubleshoot and resolve client issues effectively.
  • Excellent verbal and written communication skills to interact with clients and team members.
  • Ability to work collaboratively in a team environment to achieve common goals.
  • Familiarity with system monitoring tools to ensure optimal performance.
  • Additional Information: – The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.
  • This position is based at our Gurugram office. – A 15 years full time education is required.

Job Overview

  • Date Posted:
  • Expiration date: January 31, 2027
  • Location:
  • Job Title: Application Tech Support Practitioner at Accenture
  • Salary: 4-7 LPA
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