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About Company :
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Job Description :
The Global Statistics / Quarterly Mastercard Reporting (“QMR”) group is responsible for the collection, analysis and reporting of Mastercard’s operational performance, inclusive of providing thought leadership to continuously evolve Mastercard’s internal and external reporting of key metrics. The QMR group is responsible for the collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls and maintaining high standards for data integrity. As a core member of the QMR team you will participate fully in all QMR “Close” activities and assist in operational process management, development and improvement, including analysis of existing needs.
We are seeking a perceptive, meticulous analyst to collaborate with our management team and internal divisions as they gather, examine, and apply data to improve operations and create more robust, successful business plans. Finding data sources, mining, reviewing, validating, protecting, and storing data, as well as identifying trends, patterns, and anomalies, will all be accomplished by the analyst using technical know-how and creativity. The results will then be used to develop strategies to lower costs, enhance procedures and practices, and improve efficiency, quality, security, and consistency. Additionally, you will synthesize difficult information and provide reports and presentations.
Key Responsibilities:
- Support collection, validation, and reporting of quarterly operational reported data
- Leverage analytics to analyse customer reported data to ensure no revenue leakage
- Provide analytical research across QMR and switched activity for management discussions
- Deliver advanced, detailed, persuasive customer performance data analytics
- Support projects related to all operational metrics/drivers and associated revenue
- Effectively communicate inquiries with customer to quickly resolve open issues
- Provide customer support and training related to QMR topics to both internal and external customers
- Clear and concise documentation with internal systems for tracking inquiries
- Support quarterly QMR business update to regional finance teams
- Key contributor for developing and testing system enhancements/process improvements
Skill Requirements:
- Self-starter and fast learner who thrives under tight timelines
- Intellectually curious and driving issues to the root cause
- Ability to organize and prioritize workload while handling multiple business tasks
- Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
- FP&A experience is preferred
- Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
- Strong organizational and problem-solving skills with great attention to detail
- Excellent customer service and communication skills, both written and oral
- Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications
