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About Company :
Cvent is a global market-leading meetings, events, & hospitality technology provider. Our Mission: To bring people together, power the human connection and transform the meetings & events industry through innovative technology. Who We Are: With 4,800+ employees & 21,000 customers+, we’re one of the largest event technology companies in the world, & we’re always looking for the next generation of Cventers to join #CventNation!
Job overview:
We are hiring Management trainee in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.
To join our company, we are looking for a dependable, well-organized Management Trainee. Completing all assigned tasks, which may include working in various departments, learning about operations, handling conflicts, attending meetings and workshops, visiting other offices, offering assistance and suggestions for improvement, updating records, and creating documentation, are among the duties of the management trainee. Additionally, you ought to be able to finish any assessments that are necessary.
Responsibilities:
- Support clients over the phone and email by answering their product questions and
- offering technical assistance
- Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing
- engine
- Gather client requirements for future releases of the product
- Create and maintain all product documentation
- Implement and manage the online portion of client events as and when needed
- Gather client requirements and implement them in Cvent’s event management software
- Communicate with the client and review the initial implementation with them and make
- required changes
- Provide suggestions to the client to improve the overall result of the implementation and
- help client meet their goals
- Document all communication with the client in Cvent’s CRM software
Requirements:
- Freshers (Batch – 2024/2025)
- Excellent communication skills (verbal and written)
- Strong analytical and logical skills
- Strong business acumen, ethics, and high integrity
- High comfort level in using online software products
- Must be articulate, organized, detail-oriented and have ability to multi-task
- Quick learner, with a positive attitude and ability to work well within a team
