Associate Solution Support Engineer Full Time

About Company :

SAP is the leading enterprise application and business AI company. We stand at the intersection of business and technology, where our innovations are designed to directly address real business challenges and produce real-world impacts.

Our solutions are the backbone for the world’s most complex and demanding processes. SAP’s integrated portfolio unites the elements of modern organizations — from workforce and financials to customers and supply chains — into a unified ecosystem that drives progress.

Job Description :

To make sure that our customers’ technical questions are promptly and satisfactorily answered, we are searching for a committed support engineer. Your responsibilities in this position will include helping clients install applications, answering their questions using our desktop support tools, and reporting significant problems to the software development team.

Support engineers, also referred to as technical support engineers, work for companies to offer IT assistance to clients through helpdesk software, emails, and phone calls. Among their responsibilities are helping clients with account setup and application installation, troubleshooting and fixing technical issues, and network configuration.

Role & Responsibility :

• The primary function of the Technical Support Engineer  in Procurement Technical support is to provide dependable and timely resolution for complex software issues related to the Ariba product area. The Engineer also possesses a strong focus on customer service and communication that results in an exceptional user experience and also uses the knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution.
• In-depth understanding of cloud technologies and related aspects of life cycle management.
• Demonstrates competency with the full suite of SAP Ariba Solutions, understanding and proficiency of procurement business process and integration topics.
• Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions
• Provide on-call support during weekends as required by a rotational schedule

Required Skills

• An understanding of object-oriented methodologies and programming in Java.
• Knowledge in Ariba Procurement / Ariba SLP / Ariba Integration flows will be an added advantage
• Education: Graduation / Post Graduation from reputed colleges/universities. Engineering background
• Experience: 0-3 Years of experience