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About Company :
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Job Overview
To enhance our company’s IT systems, we are looking for a qualified systems analyst. You will be in charge of examining our current systems to identify any defects or inefficiencies and organizing fixes to address any problems and guarantee their long-term efficacy.
You should be well-versed in the various IT solutions that are available and possess an analytical mind that can tackle challenging issues if you want to succeed in this position. Proficient systems analysts will also be able to clearly explain solutions and have excellent communication skills.
Responsibilities
- Provide L1 & L2 Support and acts as Primary conductor for all vendor direct support needs.
- Supports maintenances of existing interfaces for all our client facilities.
- Experience with HL7 interface protocols & must have an ability to learn system functionality & workflow in depth.
- Troubleshooting knowledge for HIS inbound & Outbound interfaces.
- Understanding of healthcare related application, terminology, patient care environments, service needs & priorities of patient care personnel preferred.
- Identifying complex issues and take ownership following proper escalation procedures.
- Adhere to SLA’s also document & maintain current workflows
- Provide daily metrics related to support, maintenances, outages as directed by leads or otherwise.
- Attend staff meeting or other mandatory training enrolled by leads for you.
Mandatory Qualifications:
-  A minimum of a bachelor’s degree in computer science /computer applications/ETC or similar background with adequate exposure to the relevant topics required for interface management is necessary to get a job in this position. The experience requirements differ with different organizations.
- Â Operating systems Windows, Unix, Scripting & SQL is plus
- Â Healthcare domain experience & Hl7 working knowledge required.
- Â Proven experience in working with variety of different interfaces engine like (AIE, Rhapsody, Elink, Ensemble & HIE etc..).
- Â Strong analytical & problem-solving skills with good balance of techno-functional skills
-  Excellent verbal & written communications skills with an ability to interact professionally with diverse group of executives, managers & SME’s along with external contacts like vendors & Onsite staff.
- Â Work in friendly team environment with cross functional leads to provide day to day assistance with Interface staff.
- Â Flexible & adaptable to work in 24*7 rotational environment with dynamic situations.
- Â Self-motivated with ability to prioritize, meet deadlines & manage changing priorities.
