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About Company :
Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.
Job Description :
Technical consultants, also referred to as IT support engineers, help businesses run more smoothly by offering information technology support. Implementing hardware and software solutions, improving IT systems, and resolving technical issues are some of their responsibilities. They could work as independent contractors or as consultants for the company.
🎯Direct test Hiring in Talview 🎯
To evaluate and maintain our IT systems, we are looking for a flexible technical consultant. Your responsibilities in this position will include creating creative solutions and enhancing the effectiveness of our software and hardware technologies. You might also have to give technical advice to employees.
🎯Application Support – Hexaware🎯
Roles and Responsibilities
- Monitor the data protection environment following established guidelines.
- Perform health checks of the data protection application and infrastructure environments.
- Perform data protection incident troubleshooting and mitigation actions.
- Open and manage 3rd-party support tickets for end-to-end data protection incident management.
- Coordinate work with 3rd party vendors and Hitachi Vantara support teams.
- Execute data protection restores for assigned customer accounts.
- Handle data protection configuration changes under established guidelines.
- Implement change requests following ITIL best practices.
- Monitor incident and service request ticket queues and work on assigned tickets.
- Provide daily, weekly and monthly operations metrics/reports to the Service Delivery Manager.
- Execute and deliver reports to Hitachi and to approved representatives for the assigned account(s).
- Create and modify support documentation for the data protection environment following established guidelines.
- Follow the established policies, procedures and practices defined by HitachiVantara.
- Identify and provide suggestions on continuous improvement initiatives within the assigned account(s).
Skills Required :
- A bachelor’s degree in computer science, information technology, information systems, computer engineering, or similar.
- Extensive experience as a technical consultant in a related industry.
- Advanced knowledge of hardware and software solutions and network maintenance.
- Ability to conduct in-house training to increase end-user proficiency.
- Ability to develop and maintain internal error logs and provide support.
- Proficiency in providing efficient web-portal support.
- Ability to ensure optimal system functionality by monitoring performance metrics.
- Advanced knowledge of data protection and software encryption.
- Ability to keep up with IT trends and innovation.
