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About Company :
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Job Description :
Collaborate in developing and creating product catalogs, including organizing and categorizing products effectively. Regularly monitor and update product information in the catalog, ensuring accuracy, completeness, and consistency.
Regularly monitor and update product information in the catalog, ensuring accuracy, completeness, and consistency. Liaise with vendors and internal teams to obtain accurate product data, resolve catalog-related issues, and optimize content.
In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.
Role & Responsibility :
- Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
- Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
- Report audit results and communicate them to others within the organization.
- Analyze data and identify new trends/patterns.
- Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
- Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
- Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
🎯TCS iON NQT NATIONAL QUALIFIER TEST🎯
BASIC QUALIFICATIONS
- Bachelor’s degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Proficiency in managing brand metrics and ability to solve customer and brand issues.
