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About company :
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Job Description :
We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally.
Key Role candidates would be performing
- Qualification: Undergraduates and Graduates can apply.
- Freshers can apply. Experience preferred.
- Skills: Excellent Voice communication Skills.
- Language proficiency: Excellent English both written and verbal.
- Provide customer support to clients through Voice and Non-voice.
- Responsibility to follow up with customers.
- Achieve the target assigned within agreed timelines, adhere to quality guidelines.
- Gain knowledge of the client’s products / services; Accurately log all interactions via established business process and tools.
- Provide prompt, reliable, and accurate information to customers.
- Demonstrate ability to identify solutions based on established processes and procedures.
- Good typing speed ( in case of non-voice profiles).
Candidate Profile/Skillset Required
- Graduate in any discipline (may vary basis the job requirement)
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Demonstrate strong probing and problem-solving skills
Apply Link for Ranchi Location – Apply here
