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About company :
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Job Description :
To handle consumer complaints and questions, we are employing a customer service agent. Additionally, you will be required to handle orders, changes, and complaints through various channels of communication. You must have prior computer experience and the ability to maintain composure when customers are irate in order to succeed in this position.
Customer service agents take orders, handle returns, assist customers with complaints and inquiries, and provide information about goods and services. They are occasionally perceived as playing a part in sales by assisting customers in understanding the product and responding to inquiries regarding their reservations.
Responsibilities
- Handle inbound/outbound calls, emails, and chats
- Provide technical/customer support and resolve queries
- Maintain product knowledge & accurate documentation
- Ensure service delivery meets KPIs
- May involve Content Moderation (reviewing sensitive/explicit content as per client guidelines)
KPMG New Direct test hiring
Required Skills
- Graduate/Undergraduate in any discipline
- Good verbal & written communication skills
- Strong PC navigation and multitasking abilities
- Attention to detail and adaptability
- Ability to work independently and in teams
- Flexible with rotational shifts
- Problem-solving and probing skills
