Customer Service Representative (CSR) Full Time

About Company

HCLTech is a globally recognized IT services and consulting company that helps businesses achieve their goals through innovative digital solutions. With a workforce of over 225,000 professionals across 60+ countries, the organization collaborates with leading global enterprises to deliver advanced services in IT, engineering, and business process management.

At HCLTech, a strong emphasis is placed on core values like innovation, teamwork, and integrity, enabling the company to create sustainable, technology-focused outcomes for its clients. Committed to fostering talent, HCLTech provides its employees with opportunities for growth, learning, and international exposure, creating an environment where they can thrive and succeed.

Job Description :

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Role & Responsibility :

• Adherence to process to ensure high quality and customer service
• First call resolution
• Scheduling test remotely via phone
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating of various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers

Required Skills and Skillset:

• Customer service experience (desired)
• 85% English Level
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.