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BCA/MCA / BCS/BSC / BE/BTECH / Freshers / Pune

Customer Service Representative IN IBM Full Time

About Company :

IBM’s greatest invention is the IBM. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Job Description :

We are seeking a Network Engineer, who will be placed at IBM office or customer location & will have to demonstrate expertise in primarily Routing & Switching Network Technology domain. He will be involved in installing, configuring,  managing, troubleshooting & documentation of high end Routers, Switches & Firewall deployments in Enterprise & Telecom domains.

🎯Entry level Full Stack Engineer in cisco🎯

He is expected to work on multiple OEM networking products & solutions with little or minimum support from OEMs on devices such as Routers, Switches, Load balancer, Firewall etc. Typical examples of the other deliverables would be of deploying, managing & implementing networking solutions to address client business requirements.

Key Responsibilities:

Support: Provide level 1.5 support on network issues, including troubleshooting, root cause analysis & resolution

  • Monitor & manage enterprise / telecom deployments
  • Responsible for upgrade, update & patching of network
  • Have knowledge of security vulnerabilities, threats & attacks
  • Call tracking & closer as per SLA
  • Configuration Management: Design, configure & optimize functional networks (LAN, WAN, Wireless NW) as per organizational requirements & network best practices
  • Install, configure, test & operationalize IOS software as per LLD/HLD
  • Incident Management: Maintain & troubleshoot network devices
  • Resolve issues escalated by client by troubleshooting MPLS, LL & Telecom Links
  • Suggest improvements to network performance, capacity & scalability

Required technical and professional expertise

  • Good knowledge in L3 & L2 technologies like OSPF, EIGRP, ISIS (Advanced), BGP, VLAN’s, VTP, Ether channelling, STP’s, RSTP, MSTP, Subnetting, DHCP, QoS, LB etc
  • Good understanding of transport layer protocols like TCP, UDP, IP, ICMP & addressing schemas as IPV4, IPV6
  • Knowledge of MPLS, Leased Line, P2P, B2B, Telecom Circuit Connectivity etc.
  • Strong knowledge of Service Provider domain (Cisco) & Carrier Ethernet services VPLS, EVPN, PBB-VPN, L2VPN, L3VPN, Overlay VPN (L2TPv3, LISP, mGRE), Internet Services ( NAT, NAT64, Tunnel, Bundle Ethernet, CE, PE, Edge, Core, Service Router etc.)
  • Platform Skillset on – ASR9K, ASR9xx, NCS (Configuration & troubleshooting) both hardware & software
  • Ability to execute incident, problem, request, change, & release management as per ITIL Frame work, troubleshooting experience using finisar, wireshark, or other Protocol Analyzers, Syslog Analyzers etc.
  • NMS Experience of Monitoring of Large MPLS Networks / Data Centre Networks
  • Understanding of network operating systems (Cisco IOS-XE,IOS-XR)
  • Hands-on experience in troubleshooting

🎯Cognizant Superset New Phase Hiring Announced For Freshers🎯

Preferred technical and professional experience

  • Excellent Verbal & Written Communication, willing to work in shifts & be available 24×7
  • Will be accountable for managing complaints & ensuring that they are resolved according to policies of the company. Maintain a detailed record of the problems & methods used to solve it
  • Leads team collaboration extending beyond work group. Team Lead experience required to handle Level 2 escalations
  • Coordinate with network equipment vendors to ensure current hardware & software features
  • Ability to function effectively in ambiguous circumstances
  • Demonstrate high-level of maturity & confidentiality
  • Ready to work from Customer Premises & relocate for project work

Job Overview

  • Date Posted:
  • Expiration date: May 29, 2025
  • Location:
  • Job Title: Customer Service Representative IN IBM
  • Salary: 8-10 LPA
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