Customer Success Fresher (2025)

About company :

Recruit CRM builds cloud-based software for the global Recruitment & Staffing industry. We are on a mission to help recruitment firms grow faster with cutting edge technology. Recruit CRM helps recruiters do everything from sourcing candidates on LinkedIn, sending emails, setting up interviews, reminders, collecting updated CVs & even feedback from clients.

For the vast majority of our users, we are the main tool they use to get work done every day. We have customers in more than 100 countries across every continent on the planet & take great pride in being the highest-rated product in our category on Capterra: capterra.com/p/174348/Recruit-CRM

Job Description

This is a career development program where Fresh graduates get to learn about the SaaS industry and learn to communicate with international clients in a professional environment. Wenurture our interns to become professionals during their paid internships. During this role, you start with the basics of directly interacting with our clients through Chat and video calls. During this internship, you get to understand the right career path for yourself with the help of your mentors and leaders to set your path to grow across our various departments. Demonstrating stellar performance in your role can propel you to exciting career advancements within just 7.5 months of training completion and becoming a full-time employee. Here are some departments you could transition into:

● Solutions/Professional Services: Engage directly with our customers, understand their needs, Solve their problems with automation, Report dashboards and channel those insights to our product management team to continue enhancing our platform—a role tailored for those with an analytical mindset.

● Account Management: Dive deep into client onboarding, engage with industry leaders, and tailor customer accounts to precisely meet their business needs. If you possess exemplary people skills, this role beckons.

 Key Responsibilities:

• Learn our platform Recruit CRM and understand the recruitment business.
• Handle client queries via chat, email and video calls to gain experience.
• Understand and convey customer needs to the team.
• Solve user challenges, providing solutions or workarounds.
• Uphold communication guidelines and procedures.
• Build and nurture client relationships.
• Continuously strive for exceptional service delivery.

🎯New Direct Software Engineer Developer in Sutherland🎯

Who Should Apply?

• Fresh graduates/post-graduates of 2025 /2024 in fields like B.Com, BA, BBA, M.Com, MA, MBA, or similar.
• English proficiency in both written and spoken communication is essential.
• Those with a basic understanding of the SaaS industry.
• Candidates with excellent communication, problem-solving, empathy, analytics, presentation, and documentation skills.

Compensation, Benefits and Work timing:

• Training Stipend (7.5 months): INR 12,000/month working 42.5 hours per week (8.5 Hrs a day)
• PostTraining (Full-Time) Salary: INR 500,000 p.a. Base Salary + INR 100,000 Performance Pay (quarterly).
• Extra allowance for people working in US shifts (between 20- 50% of your base pay depending on the exact shift).
• Comprehensive benefits post the training period, including health insurance, paid leaves, and many more.
• After completing one year as an employee, you will become eligible for our ARR (Annual Recurring Revenue) Linked Performance Bonus Program. The bonus amount, as well as inclusion in the program, will be determined at the management’s discretion and announced on the 1st January each year. This bonus can be up to 100 %of your base salary. Typically 40 % to 50 % of the team qualifies for this performance- based bonus annually, with bonuses ranging from 20 % to 100 % of the base salary.