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About Company :
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue.
Job Description :
As an EUC Ops Analyst, you will be responsible for supporting end-user computing operations, ensuring efficient and effective IT service delivery. You will assist in troubleshooting technical issues, maintaining systems, and supporting users in a timely manner. Collaborate with cross-functional teams to enhance user experience and streamline processes.
Roles and Responsibilities:
- Provide first-level technical support for end-user computing issues.
- Assist in the deployment and management of end-user devices, ensuring compliance with company policies.
- Participate in troubleshooting user-reported incidents and problems.
- Support the implementation of IT projects related to end-user computing.
- Maintain accurate documentation of processes and user requests.
Qualifications:
- 0-1 year of experience in IT support or related field.
- Basic understanding of operating systems, software applications, and hardware.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Problem-solving skills and a willingness to learn.
