Genpact Process Associate Referral Share Your Updated CV NEW

Location: Gurugram, Haryana
Experience: Freshers
Eligible Batch: 2026 Graduates
Work Mode: Work from Office
Shift: US Shifts
Contract Duration: 1 Year

About the Company

Genpact is a global professional services company that helps businesses improve their operations through technology, data, and process expertise. It works with organizations across industries to streamline business processes, enhance customer experiences, and improve operational efficiency.

The company offers opportunities for graduates to begin their careers, develop professional skills, and gain experience in a corporate work environment.

Data Science VS Machine Learning VS Artificial Intelligence

Role Overview

Genpact is inviting applications from fresh graduates of the 2026 batch for the position of Process Associate – Customer Service at its Gurugram office.

In this role, candidates will support customer service operations involving payment processing, account information management, and customer query resolution. The position requires good communication, accuracy, and the ability to work efficiently in a target-driven environment.

This opportunity is suitable for freshers who want to start their professional journey in customer service and business process operations.

Roles and Responsibilities

• Process customer payments received through telephone, online platforms, and interactive voice response (IVR) systems.
• Enter and update customer account details and payment information accurately.
• Maintain proper transaction records and follow established quality guidelines.
• Handle customer-related concerns and coordinate with relevant internal teams for resolution.
• Follow company procedures and applicable compliance requirements while performing daily tasks.
• Meet assigned productivity and performance targets without compromising accuracy.
• Contribute to smooth day-to-day operations by following process guidelines and service standards.

Skills Required

• Good English communication skills, both verbal and written.
• Strong listening skills and the ability to understand customer requirements.
• Basic computer knowledge and confidence in handling digital platforms.
• Good attention to detail while entering information and processing transactions.
• Problem-solving abilities and a customer-focused approach.
• Ability to work collaboratively with team members.
• Willingness to learn, adapt to changing requirements, and work in US shifts.

Qualifications and Eligibility

• Must be a graduate from the 2026 batch.
• Freshers with no prior work experience can apply.
• Candidates should be comfortable working from the Gurugram office five days a week.
• Must be willing to work in US shifts.
• Candidates should have the communication and computer skills required for customer service operations.

Work Conditions and Career Growth

• Employment duration: One-year contract.
• Work arrangement: Office-based role in Gurugram.
• Shift schedule: US shifts.
• Career prospects: Based on performance and business requirements, the contract may be extended, with the possibility of a permanent position.

Application Process

Interested and eligible candidates should send their updated CV to the recruiter using the email address below.

Email: Vishal.Prakash@genpact.com

Email subject: Process Associate – Customer Service

Make sure your CV is updated and your email clearly mentions the position you are applying for.

Important: Applicants must belong to the 2026 graduating batch and be comfortable working from the Gurugram office during US shifts.

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