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About Company :
At Hexaware, we’re not just a global technology and business process services company; we’re a community of 31,000+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 50 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we’re more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we’ll make the digital world a better place.
Job Description :
New graduates who have joined a company to obtain real-world experience are known as trainee engineers. Under the direction of a manager or supervisor, trainee engineers do a variety of duties, such as helping staff with new projects, making recommendations on current practices, conducting research, preparing reports, and managing data.
Wipro Elite Exclusive Hiring 2024
For the position of new trainee engineer, we are looking for a well-organized graduate to join our team. Meeting attendance, desktop and field research, all practical and administrative tasks assigned by the supervisor, site visits when necessary, project assistance, improvement suggestions, and report writing are among the duties of the trainee engineer. You should be willing to venture outside of your comfort zone and have the ability to collaborate with others.
TCS iON NQT NATIONAL QUALIFIER TEST
Job Description
- Candidatesshould be open to work in 24*7 shifts environment
- Excellent verbal and written communication in English is must.
- Should have basic knowledge of ITIL process and international Client handling over the phone and email.
- Meet established service level metrics for call response, technical support, and customer service.
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution.
- Follow and complete IT Service desk opening and closing checklists.
- Research and update knowledge base for solutions that can be used toprovide first call or contact resolution.
- Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorerand basic network troubleshooting.
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
Skills –
- Analytical and critical thinking skills.
- Good communication skills.
- Ability to maintain composure under pressure.
- Ability to work in a team.
- Good observation skills and a willingness to learn.
