Key Responsibilities
- Completion of all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
- A high level of awareness about compliance and money laundering is always maintained.
- Ensuring all end of day checks are duly completed.
- The job involves financial and reputation risk so all the referrals should be sorted out within SLA
- High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
- Ensure error free and quality processing, Understanding critical documentation and interpreting information and risk involved
- Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
- Generating case studies and sharing learning points
Requirements
- Graduation in any stream, Work experience not essential
- Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
- Ability to speak and understand English and French fluently. Ability to write good quality business letters, emails and reports.
- Good conversational skills to engage customer.Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.Minimum, basic computer knowledge. Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.Ability to maintain focus while working with voluminous data.Ability to multi task.
