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About Company :
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Job Description :
The DocuSign Support Analyst is responsible for troubleshooting, maintaining, and optimizing DocuSign eSignature and digital transaction management (DTM) solutions within an enterprise environment. The role involves incident resolution, workflow optimization, API integration troubleshooting, security configuration, and compliance management to ensure seamless digital document signing experiences for business users.
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Role & Responsibility :
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.
Skills :
- DocuSign eSignature, DocuSign CLM (Contract Lifecycle Management)
- DocuSign REST API (OAuth, JWT authentication)
- Integration experience with CRM/ERP systems (Salesforce, SAP, Workday, Microsoft 365, ServiceNow)
- Scripting (Python, JavaScript, PowerShell) for automation
- Cloud platforms (AWS, Azure, GCP) for document storage and processing
- CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD)
- Security & compliance frameworks (GDPR, HIPAA, SOC 2, ISO 27001)
Soft Skills Required
- Strong analytical and problem-solving skills for debugging and troubleshooting.
- Communication & collaboration with IT, business users, and vendors.
- Customer-focused mindset to ensure smooth document workflow experiences.
- Ability to work in a 24/7 production support environment (on-call rotations may be required).
