Jr. Customer Service Associate IN NIQ

Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience

TCS BPS Hiring for freshers 2025

We are seeking an extroverted customer service representative who can quickly, effectively, and amiably answer our customers’ questions about our products. By resolving complaints and product issues and communicating in a courteous, professional manner, the customer service representative will play a crucial role in keeping customers. You will use your multitasking abilities to simultaneously type call documentation, navigate computers, and listen to and speak with customers. You’ll be able to quickly win over customers’ trust and confidence.

Role & Responsibility :

• The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
• She will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
• Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
• Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
• Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks
• Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.
• Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
• Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline
• Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.