Roles and Responsibilities:
- Collaborate with merchants, banks, and RMs to guide them through the onboarding process.
- Coordinate with internal teams to resolve issues and ensure timely completion of onboarding.
- Monitor and track onboarding progress, ensuring all documentation and compliance requirements are met.
- Proactively identify and resolve potential bottlenecks in the process.
- Maintain accurate records and provide regular updates to stakeholders.
Mandatory Qualifications:
- Bachelor’s Degree.
- Freshers, knowledge about a customer support app or CRM , such as freshdesk
- Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
- Interpersonal skills – Friendly and pleasant demeanor over phone and email
- Communication skills – Exceptional verbal and written communication
- Listening skills – Understand, anticipate and resolve queries arising from various stakeholders
- Attention to detail and accuracy – Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours.
Preferred Qualifications:
- Any Graduate
- 0-3 years of experience
- Strong in communication & stakeholder management.
- Should be a team player and should be able to work collaboratively with and through others.