Junior Engineer/Engineer-Customer Service Full Time

About Company :

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and private capital markets, financial advisors and wealth managers, asset managers, retirement plan providers and sponsors, and issuers of fixed-income securities. Morningstar provides data and research insights on a wide range of investment offerings, including managed investment products, publicly listed companies, private capital markets, debt securities, and real-time global market data.

Job Description :

Job Summary Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from Enquiry to invoice. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems

Role & Responsibility :

• Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy
• Prepare order check list, order screening form (TSF), trade  and Checkpoint Screening.
• Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
• Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
• Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
• Monitor and update date management for sale order and backlog to meet customer requirement.
• Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
• Expedite documentation submission and prepares certificates of Conformance/Origins.
• Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
• Apply new customer as per guidelines in system.
• Prepare sale forecast and POR Sale report by period and monitor to meet target.
• Submit weekly and monthly inquiry, booking, backlog and shipment report.
• Answer customer phone calls expertly and consistently.
• Acts as a liaison to assure timely and efficient administration of orders.
• Resolve matters pertaining to order administration, completion and post order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA
• Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
• Provide timely response to order enquiry such as in those for pricing, lead time and order status.
• Acquire an understanding of Emerson Process Management products.
• Participate in continuous improvement activities.
• Perform any other duties and responsibilities as assigned

Required Skills

• Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
• Ability to work under time pressure and multi-tasking.
• Strong analytical skills and ability to tackle problem.
• Excellent Customer sense
• Excellent verbal and written communication skills in English.

For This Role, You Will Need:

• Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
• 0 to 3 Years experience in customer service role.

Preferred Qualifications that Set You Apart:

• Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.