Process Executive – Data in Cognizant Full Time

About Company :

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Job Description :

We’re looking for a dedicated Process Executive for our B&L team with 0 to 2 years of experience. The ideal applicant will have extensive MS Excel experience as well as domain expertise in Customer Service (Mortgage) and Collection-Loss Mitigation (Mortgage Loans). This job entails managing and optimizing procedures to improve customer satisfaction and operational efficiency.

To join our team, we are looking for a dependable Process Executive who is organized. The duties of the process executive include finding new business possibilities, drafting weekly progress reports, keeping up good relations with staff and external stakeholders, and promptly and pleasantly responding to any inquiries. You ought to be capable of strengthening the organization and taking care of any weaknesses.

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Roles and Responsibilities

• Manage daily activities of customer service in the mortgage domain.
• Use Microsoft Excel to evaluate data and create reports for process improvement.
• Handle client inquiries and resolve issues quickly to guarantee high levels of customer satisfaction.
• Work with team members to streamline procedures and enhance service delivery.
• Monitor and track collecting activities to reduce losses and guarantee compliance with business regulations.
• Provide accurate and timely information to customers about their mortgage accounts.
• Assist in the formulation and implementation of strategies to improve the customer experience.
• Conduct frequent audits to ensure compliance with established procedures and identify opportunities for improvement.
• Prepare and keep detailed records of customer interactions and process adjustments.
• Help the team achieve performance targets and meet service level agreements.
• Attend training seminars to remain current on industry developments and best practices.
• Contribute to continual process improvement by sharing comments and suggestions.
• Ensure that all actions are executed in compliance with the regulatory requirements and corporate standards.

Required Skills :

• Have strong technical skills in MS Excel, including data analysis and report preparation.
• Demonstrate domain experience in customer service (mortgage) and collection-loss mitigation (mortgage loan).
• Demonstrate good communication and interpersonal skills when interacting with clients and team members.
• Demonstrate the capacity to work independently and collaboratively to achieve common goals.
• Demonstrate good problem-solving abilities and attention to detail to ensure precision and efficiency.
• Take a proactive approach to learning and adapting to new technology and processes.

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