Process Executive – Voice Full Time

About Company :

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Job Description :

We’re looking for a dedicated Process Executive for our B&L team with 0 to 2 years of experience. The ideal applicant will have extensive MS Excel experience as well as domain expertise in Customer Service (Mortgage) and Collection-Loss Mitigation (Mortgage Loans). This job entails managing and optimizing procedures to improve customer satisfaction and operational efficiency.

Customer Support Executive in Teleperformance

To join our team, we are looking for a dependable Process Executive who is organized. The duties of the process executive include finding new business possibilities, drafting weekly progress reports, keeping up good relations with staff and external stakeholders, and promptly and pleasantly responding to any inquiries. You ought to be capable of strengthening the organization and taking care of any weaknesses.

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Roles and Responsibilities

• Review extraction of online content for accuracy and high quality
• Conducting remote and live audit of cases
• Coach mentor and share feedback to team
• Identifies opportunities for process improvements for direct team
• Identify customers needs and develop a strategy for meeting those needs
• Ensure logical and meaningful extraction of URLs content
• Write review and optimise advertising text and extensions
• Make final changes if need be as per process quality guidelines
• Develop domain expertise with regards to the processes

Required Skills :

• Have strong technical skills in MS Excel, including data analysis and report preparation.
• Demonstrate domain experience in customer service (mortgage) and collection-loss mitigation (mortgage loan).
• Demonstrate good communication and interpersonal skills when interacting with clients and team members.
• Demonstrate the capacity to work independently and collaboratively to achieve common goals.
• Demonstrate good problem-solving abilities and attention to detail to ensure precision and efficiency.
• Take a proactive approach to learning and adapting to new technology and processes.