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About company :
IBM’s greatest invention is the IBM. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Frontend Engineer In Unacademy
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
Cloud Platform Engineer In Accenture
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Job Description :
IBM Data and AI team is looking for a technical support engineer to join our team that is supporting IBM leading Data & AI products on-Prem & multiple cloud platforms. As part of this team, you will have opportunity to work on supporting our customers that are utilizing multiple tools to build next generation of intelligent data fabric, databases and analytics tools. Your responsibilities will include:
Your Role and Responsibilities
- Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope
- Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness
- Utilizing technical and negotiation skills and collaborate with the Development teams to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
- Make timely, accurate and complete updates in case information to document all activities relating to the clients’ reported problems
- Communicating updates and action plans to customer or IBM representative via the support portal, phone and email as per response guidelines
- Recognize and minimize client impact by using timely and appropriate escalation processes to engage other Support teams.
- Adhere to the first response and case update frequency SLA and continuously improve the response and resolution time to maintain high customer satisfaction.
Required Technical and Professional Expertise
- Demonstrated communication skills and additional languages are a plus.
- Knowledge of Linux operating systems such as RHEL or CentOS.
- Knowledge of Windows Desktop and Windows Server operating systems.
- Experience in scripting and basic Java/C++/Python programming experience.
- Proficient in technical writing; public facing knowledge articles; technical forum contributions.
- Basic knowledge of supported Internet Browsers: Edge, Chrome, Firefox.
