About the Company

Sutherland is a global business and technology services company that helps organizations improve customer experiences and streamline operations. It combines digital solutions, automation, cloud technology, and AI-driven tools to support businesses across various industries. The company focuses on delivering efficient, reliable, and customer-centric services.

Role Overview

Job Title: Campus Associate
Company: Sutherland
Job Type: Full-Time
Work Locations: Hyderabad, Bengaluru, Mumbai, Cochin, Chennai, and Bhopal

As a Campus Associate, you will support customers by addressing their questions, resolving service-related issues, and providing accurate information through communication channels such as calls, emails, chats, and social media. The role requires strong communication skills, a customer-focused approach, and the ability to meet service quality and productivity targets.

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Roles and Responsibilities

• Handle customer questions and service requests through calls, email, chat, or social media.

• Identify customer concerns and provide appropriate solutions within the expected timeframe.

• Maintain service quality and meet customer satisfaction and productivity targets.

• Follow company policies related to confidentiality, information security, and data protection.

• Complete assigned training programs and online learning modules.

• Participate in coaching sessions and apply feedback to improve performance.

• Follow assigned work schedules and maintain consistent attendance.

• Meet operational standards and service-level requirements.

Skills and Qualifications

Educational Qualifications

• Any full-time undergraduate or postgraduate degree in Arts, Science, Commerce, Engineering, Pharmacy, MBA, MCA, or a related discipline.

• Candidates graduating in 2026 are eligible to apply.

Required Skills

• Strong verbal and written English communication.

• Good analytical and problem-solving abilities.

• Accurate typing skills and attention to detail.

• Customer service orientation and a professional approach.

• Willingness to learn new tools, processes, and technologies.

• Ability to work rotational shifts, including night shifts.

Additional Requirements

• Candidates must live within 25 km of the assigned office location.

• Must be comfortable working 8 hours per shift, plus a 1-hour break.

• Willingness to work 5 or 6 days per week, depending on business requirements.

Additional Information

• Employment Type: Full-time

• Shift Duration: 8 working hours plus a 1-hour break

• Work Schedule: 5 or 6 days per week

• Cab Facility: Available for eligible candidates residing within 25 km of the office.