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Sutherland Direct test for Associate role any graduate can apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
ABOUT COMPANY
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
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JOB DESCRIPTION
Consultant is responsible for delivering outstanding customer experience via email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for –
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & data security policies
- Completing upskilling & e-courses mandated by each program
- Attending coaching sessions & ensure feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Qualifications
- Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply
- Other Additional Skills required:
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Candidates must reside within a radius of 25 Km of our office
Additional Information
- Working Location: Bhopal
- Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week
- Perks: Cab facilities available (within 25 km of the office location)
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