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Tata Communication Mega Hiring Drive for Jr. Engineer – Cloud Operations | 0-4 yr exp needed. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.
About Company :
Job Description :
Operational role that works under direct supervision, responsible for day-to-day customer service operations
RESPONSIBILITIES:
1.Taking ownership of customer issues reported, solving their problems through by providing resolution.
2.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
3.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4.Ensure SLA are achieved and work proactively to maintain the same.
Qualification:
- Graduate with 0-4 years of experience
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