Location: Hyderabad, Telangana
Job Role: Application Support Analyst
Qualification: Any Graduation

About the Company

Tech Mahindra is a global technology and consulting company that provides IT services, digital transformation solutions, business process services, and technology consulting to clients across various industries. The company helps businesses improve their operations through software, cloud solutions, automation, and customer support services.

Role Overview

Tech Mahindra is looking for candidates for the Application Support Analyst position in Hyderabad. The selected candidates will help maintain application performance by investigating technical issues, managing service requests, and assisting customers with their concerns. This role involves working with internal technical teams to resolve incidents efficiently and maintain service quality according to established service-level agreements (SLAs).

🚨Direct Test Link Opportunities

Roles and Responsibilities

• Analyze application errors and identify possible causes of technical issues.
• Handle incidents and service requests according to defined support procedures.
• Assess incoming issues based on their urgency and business impact.
• Track open tickets and work toward resolving them within the specified SLAs.
• Communicate issue updates and resolution progress to customers.
• Forward complex or unresolved problems to the relevant technical teams.
• Maintain accurate records of incidents, troubleshooting steps, and resolutions.
• Coordinate with subject matter experts and other departments to investigate challenging issues.
• Assist in supporting SaaS applications and maintaining their reliability.
• Follow established incident management, problem management, and service request processes.
• Verify issue resolution and close support tickets in accordance with company guidelines.

Skills Required

• Basic understanding of application support and troubleshooting.
• Good analytical and problem-solving abilities.
• Effective verbal and written communication skills.
• Ability to investigate issues and follow structured troubleshooting steps.
• Understanding of ticketing systems and incident management processes.
• Familiarity with service-level agreements (SLAs) and ticket prioritization.
• Customer-focused approach with good coordination skills.
• Ability to collaborate with technical and non-technical teams.
• Willingness to learn new applications, tools, and technologies.
• Ability to manage multiple support requests and work within defined timelines.

Educational Qualifications

• Any graduate degree is accepted, as specified in the hiring announcement.
• Candidates should have good communication and problem-solving skills.
• An interest in application troubleshooting, IT support, and customer service will be beneficial.

Job Details

Company: Tech Mahindra
Position: Application Support Analyst / Support Analyst
Job Location: Hyderabad, Telangana
Education: Any Graduation
Application Process: Interested candidates can share their updated resumes through the recruitment email mentioned in the original hiring announcement.

Recruitment Email: kk00922988@techmahindra.com

More Details: Click Here