Tech Mahindra Customer Service Executive Freshers Direct Apply NEW

About the Company

Tech Mahindra is an Indian multinational technology company that provides IT services, consulting, and digital business solutions to clients across various industries. The company works in areas such as customer experience, business process services, software engineering, cloud computing, artificial intelligence, and data analytics.

As part of the Mahindra Group, Tech Mahindra offers opportunities for professionals to develop their communication, technical, and customer-handling skills while working in a corporate environment.

Job Overview

• Company: Tech Mahindra

• Job Role: Customer Service Executive

• Job Location: Goregaon, Mumbai, Maharashtra

• Job Type: Full-time

• Work Mode: On-site

• Experience: Freshers can apply; previous customer support experience is preferred but not compulsory.

• Education: High school qualification required; a bachelor’s degree is an added advantage.

• Shift: Rotational shifts, including weekends and holidays when required.

• Application Mode: LinkedIn Easy Apply

Roles and Responsibilities

• Handle customer queries through phone calls, emails, live chat, and other support channels.

• Provide accurate information about company products, services, and processes.

• Understand customer concerns and offer suitable solutions within the defined guidelines.

• Maintain a professional and courteous approach while interacting with customers.

• Record customer conversations, complaints, and resolutions in the company’s systems.

• Update customer details and track support requests using CRM or ticketing software.

• Escalate complex issues to the appropriate team when additional assistance is needed.

• Coordinate with internal departments to ensure customer concerns are resolved on time.

• Meet established targets for service quality, response time, productivity, and customer satisfaction.

• Follow company policies and participate in training to improve product knowledge and service performance.

  

Skills and Qualifications

Required Skills

• Good verbal and written communication skills.

• Strong listening skills and the ability to understand customer needs.

• Basic computer knowledge and familiarity with common office applications.

• Ability to learn CRM platforms and customer support tools.

• Problem-solving skills and the ability to handle complaints calmly.

• Good time management, multitasking, and attention to detail.

• A customer-focused attitude with a professional approach.

• Ability to work effectively in a team and adapt to a fast-paced work environment.

Educational Qualifications

• Minimum qualification: High school diploma or equivalent.

• A bachelor’s degree in any stream is an advantage.

• Freshers may apply, as previous customer service experience is not mandatory.

Additional Requirements

• Willingness to work from the Goregaon office.

• Flexibility to work rotational shifts, weekends, or holidays as per business requirements.

• Readiness to meet performance targets and follow established service procedures.

• Commitment to continuous learning and maintaining a positive customer experience.

Who Can Apply?

This opportunity may suit freshers and entry-level candidates who have good communication skills, basic computer knowledge, and an interest in customer support. Candidates from any educational background may be considered if they meet the minimum qualification and other job requirements.