Tech Support Recruitment Drive in BookMyShow Full Time

About Company :

Launched in 2007, BookMyShow, owned and operated by Big Tree Entertainment Pvt Ltd (founded in 1999), is India’s leading entertainment destination and the one-stop-shop for every out-of-home entertainment need. The firm is present in over 650 towns and cities in India and works with partners across the industry to provide unmatched entertainment experiences to millions of customers. Over the years, the company has evolved from a purely online ticketing platform for movies across 6,000 screens to end-to-end management of live entertainment events including music concerts, live performances, theatricals, sports, and more, all accomplished at par with global standards.

Job Description :

For the technical support role, we are seeking candidates with strong interpersonal skills in addition to technical expertise. Among their responsibilities are troubleshooting technical issues, promptly responding to customer feedback, and assisting with the launch of new applications.

IT systems are managed, maintained, and repaired by tech support staff. They are in charge of installing and configuring hardware and software, fixing network problems, and identifying and fixing faults.

Roles & Responsibilities

1. Monitoring the Alert system, APM, Server’s health, DB Backup jobs, Web application status and CPU/Memory Utilization of the microservices
2. Investigating the issue by analyzing the logs from various Log Management and other tools to resolve/escalate the issues
3. Handle the incoming issues/tickets via Email, Service Desk and JIRA
4. Taking ownership for Unresolved Issues/ Escalations/ RCA
5. Follow the standard procedures for escalation of unresolved issues to the appropriate internal teams to avoid the SLA breach concerning the severity.
6. Coordinate with Internal teams, Business team, and Customer care team for issue status and resolution
7. Coordinate with 3rd party vendors
8. Identify common issue patterns & suggest process improvements.
9. Setting up the alerts and creating a Run Book

Must-Have Skills:

1. Strong knowledge of Log Analysis
2. Basic knowledge of Cloud Services
3. Basic knowledge of Monitoring Services
4. Good communication skills and proactiveness
5. Be service-oriented and customer-focused
6. Multitasking, Prioritizing, flexibility, and adaptability
7. Quickly understanding and Problem-solving skills
8. Team player
9. Willingness to learn new skills