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Direct Assessment test in At Samespace for Technical Support Advisor. At Samespace, we seamlessly blend design and technology, prioritizing user experience and fostering tech innovation. Leveraging our self-managed data centres and proprietary AI stack, Origon AI, we guarantee unparalleled quality and minimal latency in our services.
As a Technical Support Advisor, you will be the first point of contact for our clients facing technical issues. You will be responsible for diagnosing and resolving technical problems, as well as providing excellent customer service. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Skills set Required for this Job :
- Excellent communication skills, both written and verbal
- Excellent problem-solving and analytical skills
- Exceptional documentation skills and attention to detail
- Ability to work in a fast-paced, customer-facing environment.
- Passion for technology and a strong desire to learn and grow.
- Thorough understanding of Networking, Linux & basics of VoIP
- Previous experience in tech support is a plus.
Job Responsibilities
- Diagnose and troubleshoot technical issues over the phone, via email, and through remote desktop software
- Escalate complex issues to the appropriate internal teams as needed
- Document all customer interactions in the form of written reports and trouble tickets
- Maintain up-to-date knowledge of the company’s products and services
- Stay current with new technologies and industry trends
- Provide feedback to management on customer needs, issues, and concerns